SRV Canada VRS enables Deaf, Hard of Hearing or speech-impaired Canadians who use American Sign Language (ASL) & Langues des signes Québécoise (LSQ) to make telephone calls via internet-based videoconferencing technology. Whether ordering a pizza or speaking with someone in a doctor's office, this app allows any Canadian citizen to make & receive telephone calls when texting/messaging are not available. 

For more information on the product's service please visit https://srvcanadavrs.ca/en/
Client: SRV Canada VRS
Platform: iOS, Android, Windows & Mac computers with Safari & Waterfox web browsers
Deliverables: Update & redesign mobile app architecture, aesthetics, & features with medium to high fidelity mockups & clickable prototype
Challenge: Incorporating: a chat option (plus many other features) during a VI (video interpreter) call; a continuously accessible language toggle; an easily accessible 9-1-1 call button
Objective: Provide autonomy to deaf, hard of hearing, or speech-impaired Canadians (using ASL & LSQ) with a convenient app enabling them to make & receive telephone calls, plus much more 
Click play to see a quick(ish) run-through of our redesigned app
Below is a small portion of the before & afters. UX & UI updates varied from major to minor. 
UI CONCEPTS
We came up with three UI concepts for the client to choose. One concept was to be the child of the desktop application, & the other two were to resemble distant/close cousins. 

In the end the client went with the child version (concept 3) & from there we wove in some UI elements from concept 1. 

The client did say they would like to incorporate the look & feel of concept 2 in a future redesign - hooray :) 
LOW - MEDIUM FIDELITY WIREFRAMES
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